frequently asked questions
You have questions. We have answers.
Dive into our FAQ for the scoop on all things PÜRK Coffee Co. From our ‘la dolce vita’ philosophy to the freshest beans on the block, we’re here to make your coffee experience as smooth and delightful as a perfectly brewed cup. If you still can’t find what you’re looking for, send us a message—we will try to respond as fast as you can say “Buongiorna, bellisima’
Your Coffee Questions Answered
Find answers to the most common questions about our coffee, shipping, and more. If you don’t find what you’re looking for, feel free to reach out to us!
What makes PÜRK Coffee Co. unique?
At PÜRK Coffee Co, we embrace the ‘la dolce vita’ lifestyle—living life to the fullest with great coffee. We’re dedicated to providing the freshest, highest-quality coffee that brings joy and relaxation to every cup. Because life’s too short for bad coffee.
How do you ensure the freshness of your coffee?
Simple. We roast our coffee the same day it’s shipped to ensure you experience the full, rich flavors that only come from freshly roasted beans. It’s like we’re giving you a backstage pass to coffee heaven.
Do you offer subscriptions?
Yes! Join our subscription program to receive your favorite coffee delivered to your door regularly. Choose your frequency and never run out of fresh coffee again. Running out of coffee is never an option.
Can I customize my coffee order?
We offer a variety of roast levels to suit all preferences, from light and bright to dark and bold. Check out our product descriptions for specific details on each blend. Whether you like it light and lively or dark and mysterious, we’ve got you covered. Plus, choose your grind size and we’ll grind your coffee for you.
How quickly can I get my order?
Orders are typically processed within 24 – 48 hours Monday to Friday. Shipping times vary based on location, but most orders arrive within 2-5 business days. We promise it’s worth the wait (and we’re pretty quick, too).
What is your return policy?
We want you to love your coffee. If you’re not satisfied with your purchase, contact us within 7 days of receiving your order for a full refund or exchange. No hard feelings, just great customer service.
Simply reach out to our customer service team with your order details, and we’ll guide you through the process. We’re here to make things right (and keep you caffeinated). Please click here to check out our Shipping and Returns page for more detailed info.
Do you offer international shipping?
Currently, we ship within Canada and the US. We’re working on expanding our international shipping options, so stay tuned!
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for your convenience.
How can I contact customer service?
You can reach our customer service team via email at support@purkcoffee.com or by phone at (123) 456-7890.
How do you support local dog rescues?
We’re passionate about giving back. And while we search for a dedicated partner to support, each month, we will donate a portion of our profits to local dog shelters to help care for dogs in need. Your purchase helps us make a difference in our community. Because happy dogs make happy humans.
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